1) How does Super Rush Service work?
Any items from our Super Rush categories can be printed and shipped the next business day.
For many items, we are limited to a 1 color, 1 position imprint with Super Rush Service. If your artwork has multiple colors, we can convert your artwork to 1 color at no charge.
Or check out our Super Rush Full Color Imprint section (http://www.buypromos.com/showroom/28269) which has a selection of items that we can print in multiple colors with Super Rush Service.
2) How do I place my order?
You can place your order online by selecting the "order" button or many of our customers find it easiest to email their orders to us. You can email your order to firstname.lastname@example.org or email@example.com and we will quickly send an art proof for your approval.
3) What happens after I place my order?
Don't worry!! Your order will not be automatically submitted for production. Before anything happens, a real live human being will go over your order to confirm that we have everything we need. We will contact you quickly if we have any questions.
You will receive an Art Proof and Order Approval form (to confirm all the order's details) to approve before we schedule your order for production. Only after we receive your final approval will we charge your credit card and print your order.
4) Is there a minimum quantity I must order?
There is and it varies by item. Simply click on the item you're interested in and you'll see the price chart. The lowest quantity listed in the price chart is the minimum quantity that can be ordered for that item.
5) Do I have to order one of the quantities shown in the price chart?
No, you can order any quantity you need as long as it is greater than the minimum quantity for that item. The quantities listed in the price chart are simply the quantities at which price breaks occur but you can order a quantity that is between those price break quantites. So if you need 612 pens, you can order exactly 612 pens.
6) Can my order ship on my UPS or FedEx account?
Yes, it can. Please send your UPS or FedEx account number in the Notes section of your online order or email it, if you prefer.
7) Do I have to give my credit card infomation online?
No, if you do not include credit card information with your order, we will send a credit card form with your art proof or you can call us with the information.
8) From where will my order ship?
We have factories across the United States - including Florida, California, South Carolina, New York, Pennsylvania, Connecticut and Minnesota along with several others. The factory your order will ship from depends on the item you choose. We often have similar items in factories located closer to you which will save you on shipping costs. We will contact you if this is the case as we are always looking to keep your cost as low as possible.
9) Which shipping method should I choose when I placing my order?
When we review your order, we will make sure that the shipping method you selected will get your order delivered by the date you need it. If it won't, we'll let you know what options are available. Also, if there is a lower cost option that will get your order to you on time, we'll let you know that too!
10) How are shipping costs calculated?
Shipping costs are calculated using current FedEx and UPS shipping rates. FedEx and UPS calculate shipping rates based on the weight of the shipment, the box dimensions and the distance your order will travel.