IMPORTANT NOTE: Placing your order only sends the order details to us. It DOES NOT automatically release your order to production or even charge your credit card.
We will contact you with any questions and will email an art proof and order details for you to approve and only when your approval is received, will the order go to production and your card charged.
We call it "No Obligation Ordering" because if you decide, once you get the art proof, that you don't want to proceed with the order, we'll cancel it with no obligation on your part.
1) How does Super Rush Service work?
That’s it! Order Today and your order Ships Tomorrow!
Cut off times for next day service vary by item, but for most items, an order submitted by 2PM Eastern will print and ship the next business day.
Orders placed on weekends, when we are closed, are input Monday when we reopen and ship Tuesday.
2) What happens after I place my order?
Don't worry!! We don't do anything without your approval - including charging your credit card.
Before anything happens, we review your order and contact you with any questions.
Then, we'll email you an Art Proof and Order Details to approve. Only after we receive your final approval will we charge your credit card and print your order.
3) Is there a minimum quantity I must order?
There is and it varies by item. Simply click on the item you're interested in and you'll see the price chart. The lowest quantity listed in the price chart is the minimum quantity that can be ordered for that item.
4) Do I have to order one of the quantities shown in the price chart?
No, you can order any quantity you need as long as it is greater than the minimum quantity for that item. The quantities listed in the price chart are simply the quantities at which price breaks occur but you can order any quantity that is between those price break quantities. So if you need 612 pens, you can order exactly 612 pens.
5) Can my order ship on my UPS or FedEx account?
Yes. Please include your UPS or FedEx account number in the Notes section of your online order or email it, if you prefer.
6) Do I have to give my credit card information online?
No, if you do not include credit card information with your order, we will send you a Payment Form with your art proof or you can call us with the credit card information.
7) From where will my order ship?
We have factories across the United States - including Florida, California, South Carolina, New York, Pennsylvania and others. The factory your order will ship from depends on the item you choose. We often have similar items in factories located closer to you which will save you on shipping costs and transit time. We will contact you if this is the case as we are always looking to keep your cost as low as possible.
8) Which shipping method should I choose when I placing my order?
When we review your order, we will make sure that the shipping method you selected will get your order delivered by the date you need it. If it won't, we'll let you know what options are available. Also, if there is a lower cost option that will get your order to you on time, we'll let you know that too! You can select FedEx Ground shipping, if you're unsure, and we'll contact you if we need to use another shipping method to meet your requested delivery date.
9) How are shipping costs calculated?
Shipping costs are calculated using current FedEx shipping rates. FedEx calculates shipping rates based on the weight of the shipment, the box dimensions and the distance your order will travel.
10) Can an order ship internationally?
We are only able to ship within the United States.
11) Can I get a sample?
It is possible to get samples of blank and randomly printed items. We will send up to 3 items that are under $5 each at no charge. Items over $5 are charged at the End Quantity Price shown in the price chart. We ask for a FedEx or UPS account number to cover the shipping cost or we will ship by Ground for $10 per shipment. The shipping cost will then be credited to your full order. Note that samples may ship from separate warehouses so bundling of samples in the same package may not be possible.
12) If I order multiple items, is there a Setup charge for each item?
The setup charge covers the cost of the screen that is used to print your custom artwork on the items you order. As each item has a unique imprint size and is printed on a different printing press, a unique screen is needed for each item. For example, if ordering pens and bags, the imprint will be larger on the bags than on the pens so the screen produced to print the pens cannot be used when printing the bags. Therefore, a setup charge is needed for each item ordered.