1) How does Super Rush Service work?
Any items from our Super Rush categories can be printed and shipped the next business day.
For many items, we are limited to a 1 color, 1 position imprint with Super Rush Service. If your artwork has multiple colors, we can convert your artwork to 1 color at no charge.
Cut off times for next day service vary by item, but for most items, an order submitted by 2PM Eastern will print and ship the next business day. We will contact you if your order has missed the cut off time for that day.
Orders placed on weekends, when we are closed, are input Monday when we reopen and ship Tuesday.
2) How do I place my order?
You can place your order online by selecting the "order" button or many of our customers find it easiest to email their orders to us. You can email your order to ron@buypromos.com or nicole@buypromos.com and we will quickly send an art proof for your approval. Include as many details as you can including the item number, quantity, item and imprint color, shipping address, date by which delivery is needed and the art file.
3) What happens after I place my order?
Don't worry!! Your order will not be automatically submitted for production. Before anything happens, a real live human being will go over your order to confirm that we have all the information we need. We will contact you quickly if we have any questions.
You will receive an Art Proof and Order Approval form (to confirm all the order's details) to approve before we schedule your order for production. Only after we receive your final approval will we charge your credit card and print your order.
4) Is there a minimum quantity I must order?
There is and it varies by item. Simply click on the item you're interested in and you'll see the price chart. The lowest quantity listed in the price chart is the minimum quantity that can be ordered for that item.
5) Do I have to order one of the quantities shown in the price chart?
No, you can order any quantity you need as long as it is greater than the minimum quantity for that item. The quantities listed in the price chart are simply the quantities at which price breaks occur but you can order any quantity that is between those price break quantites. So if you need 612 pens, you can order exactly 612 pens.
6) Can my order ship on my UPS or FedEx account?
Yes, it can. Please include your UPS or FedEx account number in the Notes section of your online order or email it, if you prefer.
7) Do I have to give my credit card information online?
No, if you do not include credit card information with your order, we will send a credit card form with your art proof or you can call us with the credit card information. You can also pay via PayPal to payment@buypromos.com.
8) From where will my order ship?
We have factories across the United States - including Florida, California, South Carolina, New York, Pennsylvania, Connecticut and Minnesota along with several others. The factory your order will ship from depends on the item you choose. We often have similar items in factories located closer to you which will save you on shipping costs and transit time. We will contact you if this is the case as we are always looking to keep your cost as low as possible.
9) Which shipping method should I choose when I placing my order?
When we review your order, we will make sure that the shipping method you selected will get your order delivered by the date you need it. If it won't, we'll let you know what options are available. Also, if there is a lower cost option that will get your order to you on time, we'll let you know that too! You can select FedEx Ground shipping, if you're unsure, and we'll contact you if we need to use another shipping method to meet your requested delivery date.
10) How are shipping costs calculated?
Shipping costs are calculated using current FedEx shipping rates. FedEx calculates shipping rates based on the weight of the shipment, the box dimensions and the distance your order will travel.
11) Can an order ship internationally?
We are only able to ship within the United States.
12) Can I get a sample?
It is possible to get samples of blank and randomly printed items. We will send up to 3 items that are under $5 each at no charge. Items over $5 are charged at the End Quantity Price shown in the price chart. We ask for a FedEx or UPS account number to cover the shipping cost or we will ship by Ground for $9 per shipment. The shipping cost will then be credited to your full order. Note that samples may ship from separate warehouses so bundling of samples in the same package may not be possible.
13) If I order multiple items, is there a Setup charge for each item?
The setup charge covers the cost of the screen that is used to print your custom artwork on the items you order. As each item has a unique imprint size and is printed on a different printing press, a unique screen is needed for each item. For example, if ordering pens and bags, the imprint will be larger on the bags than on the pens so the screen produced to print the pens cannot be used when printing the bags. Therefore, a setup charge is needed for each item ordered.
